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  • Church of the Customer Blog  - All about word of mouth, customer evangelism and citizen marketers.  [RDF]
  • CRM Blog  - Online customer relationship management (CRM) blog delivering advice, best practice and information from a CRM veteran.  [RSS]
  • Customer Focus Consulting Blog  - Customer service perspectives of a seasoned consultant with a passion for moments of truth (customer touch points) and bringing the customer inside the organization. 
  • Customer Service Experience  - Customer service blog from the editors of AllBusiness.com.  [XML]
  • Kevin's Blog  - Customer service specialist shares his thoughts. 
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